Where are you located?

We have three locations in New York City: in Chelsea at 184 Ninth Avenue (between 21st and 22nd Streets), in Tribeca at 75 Franklin Street (between Broadway and Church Streets), and in Nolita at 268 Elizabeth Street (between Houston and Prince). We have a satellite location inside Earl's Court, located at 90 John Street.

What are your hours?

At our Chelsea location, we’re open from 8:30am to 11pm Monday through Thursday, 8:30am to midnight on Friday and Saturday, and 9am to 10pm on Sunday.  At our Tribeca location, we’re open 7am to 9pm Monday through Friday, 9am to 9pm on Saturday, and 10am to 5pm on Sunday. At our Nolita location, we're open 12pm to 9pm Sunday through Thursday, 12pm to 11pm Friday and Saturday.

What do you use in your products?

We use only the freshest, highest-quality ingredients in our baked goods, including real butter, whole eggs, and fresh fruit and nuts. We don’t use preservatives in any of our products.

Do you use nuts in your products?

Some of our products, like our carrot cake, pumpkin bars, and some of our breakfast items, do contain nuts. However, all of our baked goods are made in the same kitchen, so they may not be suitable for those with nut allergies.

Should I refrigerate my cupcakes?

No. Try to eat your cupcakes as soon as possible—they’ll taste freshest that way. In the event you can’t eat them all in one day, they keep best in an airtight container at room temperature.  (Of course, our cheesecakes, icebox cakes, and cold pies should be refrigerated!)

What kind of coffee and espresso do you sell?

All of our coffee and espresso drinks are made with organic, fair-trade, shade-grown coffee beans from Jack's Stir Brew.

Are you hiring?

We’re always looking for friendly, hardworking people to join our team. If you’re interested, stop by with your resume and ask for an employment application.

Do you accept credit cards?

Yes! We accept Visa, Mastercard, American Express, and Discover.

Do you have a mailing list?

We do. To sign up for our e-newsletters, fill in your name and e-mail address in the "Our Newsletter" box on the home page of our website.

I love your store design! What contractor did you use?

Our three locations were designed by D. Mitchell Contracting (www.constructnewyork.com)

What is your return policy?

Due to the nature of our products, we do not accept returns or issue refunds. However, we want all customers to be 100% satisfied with their Billy’s Bakery experience. If for some reason you are unsatisfied, please contact the bakery within 24 hours of your purchase, and we will do our best to address your concern.