How much notice do you need for deliveries?
We ask for a minimum of 24 hours' notice for all orders, including deliveries. However, we will do our best to accommodate same day deliveries whenever possible. If we are able to do a same-day delivery, we will need to receive the order at least two hours prior to the desired delivery window.
Can I pay for my order upon delivery?
Unfortunately, all delivery orders must be paid in full before the order leaves the bakery.
Do you charge for deliveries?
We offer FREE on-foot deliveries within a 2 block radius of our locations, and a 2 hour window. Deliveries are made between 10AM-5PM, with a $18 min purchase. 18% gratuity added to all on-foot deliveries. *Subject to availability
For other deliveries in Manhattan (up to 69th Street), there is a $20 charge. Deliveries are made from 10AM-5PM, Monday-Friday. Please call for availability on different times/days or other areas of Manhattan. Deliveries outside of specific zones and times are subject to an additional charges for courier service. All delivery orders must have an item minimum of $18.
Deliveries outside of Manhattan are $50 and up. Give us a call with the exact address, and we will be happy to give you a quote.
What if I am not available to receive my delivery?
All of our deliveries must be signed for, so someone must be present to receive the delivery. If you have a doorman, please verify that they will accept your delivery if you are not there. If no one is available to receive the delivery, your order will be brought back to the bakery and a re-delivery fee may apply.
Do you ship your cupcakes and cakes?
Yes! We now ship our cupcakes to addresses in the continental U.S. While we do offer shipping for our delicious cupcakes, our cakes are not available for shipping at this time. To see all of our products available for shipping, please click here.
Do you ship internationally?
No, at this time we are only able to ship to US addresses.
How are your cupcakes shipped?
Our cakes and cupcakes are frozen, packed in dry ice, and shipped overnight to ensure their quality and appearance in transit.
My cupcakes just arrived—how do I thaw them?
For best quality, we recommend that you consume your cake or cupcakes the day your package arrives. To do so, leave your cupcakes in their wrappings and thaw at room temperature for 1-2 hours. If you don’t plan to consume your cupcakes immediately, place in the freezer for up to a few weeks. Once thawed, consume immediately. Any leftovers can be stored in an airtight container at room temperature, but your cupcakes will taste best the day they are thawed. We do not recommend refrigerating or refreezing thawed cupcakes.
Can I get more than one dozen cupcakes packed in the same order?
At the moment, the maximum we can ship in our special dry-ice packaging is up to one dozen cupcakes. If you would like to order more than that, they will need to be placed in separate orders and will incur separate shipping fees (simply go through the shopping cart checkout process separately for each order).
Can I get cupcakes packed in the same shipment as a cookie tin?
Due to the dry ice necessary to keep our cupcakes frozen in transit, they need to be shipped separately from all items. If you’d like to send both cupcakes and another non-frozen item (e.g., cookie tin, cookies, brownies, t-shirt, etc.—anything that does not require Express Mail) to the same address, please place them in separate orders, as they require different shipping methods.
What mail carrier do you use?
We ship all of our items with FedEx. Cakes and cupcakes are sent via FedEx Express Mail (overnight). Cookies, brownies, bars, breakfast items, merchandise, and apparel are shipped via FedEx Ground. Gift certificates are typically sent via USPS First Class Mail.
If I place my order today, when will it be shipped?
Cookies, brownies, bars, breakfast items, merchandise, and apparel require at least 24 hours’ notice before shipping. Cupcakes require at least 48 hours’ notice before shipping; cupcake orders placed on Thursday, Friday, or Saturday will be shipped the following Monday (unless a later date is requested). Cupcake orders cannot be shipped on a Saturday, Sunday, or national holiday. Our daily cut-off time is 5PM—all orders placed after 5PM are considered part of the following day’s orders (so if you place an order for shipped cupcakes at 7PM on a Monday, they will be shipped Thursday at the earliest). If you have any specific questions regarding shipping, please call 212.625.3323.
I live in NYC—can you still ship to my home?
We can, but we recommend that you place an order for delivery or pickup instead (it will be much less expensive!). Please see our delivery FAQs above.